Technical Operations Shift Lead

Strategic Staffing Solutions International client - Nasdaq (Nasdaq: NDAQ) - is a leading provider of trading, exchange technology, information and public company services across six continents. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today’s global capital markets. As the creator of the world’s first electronic stock market, its technology powers more than 70 marketplaces in 50 countries, and 1 in 10 of the world’s securities transactions. Nasdaq is home to more than 3,500 listed companies with a market value of over $ 8.8 trillion and more than 10,000 corporate clients.

Currently NASDAQ is expanding the team in Lithuania and is looking for:

Technical Operations Shift Lead

Overview:
As Technical Operations Shift Lead, you will be responsible for surveillance including incidents detection and solving or managing appropriately as per documented procedure for all NASDAQ provided services on business days at 7:00 – 19:00. This includes Technical Operations application, infrastructure, hardware, OS and webpage monitoring, managing Incidents for both internal and external customers, maintaining operational documentation and procedures. Also you will need to assure successful team operations.

Your daily working functions would be:
• Perform real-time monitoring of systems for software and hardware errors, application failures and network incidents.
• Execute the Incident Management process and fulfill associated obligations of the Incident Management Assistant which is a part of Major Incident Management process.
• Monitor market data connectivity issues with clients, exchanges, market centers, and network providers.
• Perform real-time monitoring of batch processes, end of day jobs, automated system startup & shutdown of systems.
• Detect, solve and escalate Incidents to appropriate support teams around the globe.
• Assure proactive alerting of monitored systems and maintain appropriate volume of alarms.
• Update associated documentation and procedures according to existing process.
• Act as a point of contact for the team managing complex technical incidents.
• Assure appropriate team competence level and continual education.
• Make sure shift goals are met which includes Incident, Event and Knowledge management processes execution within existing Operational Level Agreements.
• Maintain appropriate Continual Service improvement within Technical Operations.

Education, Professional accomplishments, and Certifications:
• Degree qualified in Computer Science, Information Systems or other related discipline.
• Fluent English.
• Excellent communication skills are required, inclusive of strong verbal and writing capabilities.
• 2 - 3 years of prior experience as a Shift Lead in Network Operations Center or Command Center is not required but fits the ideal candidate.

Skills, Requirements and Competencies:
• Basic Linux/UNIX skills
• Open and collaborative, team player
• ITIL knowledge
• Calm and professional under pressure

To be a good match for this role you should have an agile mindset and enjoy working under constantly changing conditions. In addition you should possess a strong drive to achieve result, be a good team member and be able to work efficiently both independently and in cooperation with others. You have the motivation and capacity to learn the financial domain model and in particular the settlement and corporate action areas.

Nasdaq (Nasdaq: NDAQ) is a leading provider of trading, clearing, exchange technology, listing, information and public company services across six continents. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today’s global capital markets. As the creator of the world’s first electronic stock market, its technology powers more than 70 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to more than 3,500 listed companies with a market value of over $9.1 trillion and more than 10,000 corporate clients.

Nasdaq offers you an international and dynamic working environment and a supportive and professional team to work with. Working at Nasdaq is an opportunity to grow professionally and intellectually while working at the forefront of finance and technology. Nasdaq is situated in central Vilnius in the brand new K29 building.