2022-07-29 11:26:48

Technical Service Owner (for IT services)

CVMarket.lt klientas

Darbo aprašymas

Today we are hiring an expert with a good balance of technical and managerial skills. I am Tadas Žibūda, TSO team leader.  TSO team has members both in Vilnius and Šiauliai offices. Our mission is to take ownership of IT services and ensure that Telia IT delivers on its promise to both internal and external customers.

 

Your next challenge?

As a member of TSO team, you will have to take ownership of several IT services. Depending on your experience and know-how, we will build your service portfolio for you to start with.

If you are experienced in any of these services, let us know about you:

·       IT managed services (server, DB, application management, also backup, monitoring)

·       Cloud (private, public), virtualization management

·       Workplace management services; Microsoft 365 platform services

·       Network services

·       Data center services

·       IT security services


Your primary responsibility will be to manage services from technical, process, quality perspectives:

·       define and change its features

·       clarify order, deployment, and decommissioning procedures

·       measure health and costs of a service

·       challenge others to improve and optimize it

·       work with B2B product owners to make the service more attractive to the market

·       work with technical platform owners to ensure service delivery

 

Your secondary responsibility will be to curate and improve certain cross-division practices, processes, or tool, which are used by all ITSM services/employees (cross-division). The essence of this job is similar to owning a service, however the object that you own would be different.

 

It is a job that calls for someone who likes IT services and is also able to push changes, improvements, workflows updates, new tools and practices in ITSM and in Telia LT.

 

Who are you?

You will be expected to balance three skillsets: analytical thinking, influencing other people, and technical knowledge about IT service. To really enjoy this job, you’d better love challenges and be prepared for the complexity of IT business in Telia: at first nothing will seem simple, until finally you will manage to simplify it all!

 

Your personality:

·       Strong analytical skills

·       Able to persuade colleagues

·       Quick learner

·       Love to handle a wide scope of issues

Your experience:

·       Worked in general IT services area

·       Ability to collect, manipulate and present data in a meaningful way

·       Deeper know-how in any IT service would be a benefit: managed IT services (i.e. OS, database, application management), data center infrastructure, cloud, web hosting, network, application management or other IT services

·       Fluent in Lithuanian and English (spoken and written)

 

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

 

Working in this position you will receive a base salary from 2000 to 3500 Eur (gross). Besides for each employee Telia has additional employee benefits package which includes:

·       Health insurance and pension plan

·       Various Telia and partners discounts and offers

·       Additional vacation days

·       Flexibility that enables work-life balance

·       Chance to grow both personally and professionally with our internal programs

·       Open, relaxed and fun working environment

·       Awesome colleagues across Nordic & Baltics

 

Interested?

If you consider joining this challenge, please apply! If you have any questions, do not hesitate to ask me via e-mail tadas.zibuda@telia.lt.

 

Welcome to Telia - Home to your next big opportunity!