Job Description
Position Summary
Bentley Systems is seeking a talented multilingual individual (Russian/Polish/English) to become a valued member of our Design Modeling User Advancement team. The Design Modeling User Advancement Team is dedicated to providing excellent technical support and enabling successful user outcomes through a proactive, services based business model that is in alignment with our users’ needs and increases the adoption of our products and services worldwide.
Your Day-to-Day:
Resolving users' application questions or problems in the areas of software configurations/setup, product functionality and defects/enhancements.
Encouraging engagement of users, partners and colleagues in Bentley forums and communities.
Serving as primary support liaison between company and user for urgent support issues.
Enabling successful user outcomes through a proactive support (e.g. User Advancement Program).
Building a strong relationship with the user to become a “trusted advisor”.
Identifying consumption gaps in product and conveying user feedback to product development team.
Focus on the adoption of the relevant features of the product set.
Identifying and sharing relevant content with the wider user community.
Keeping user informed of how and when problems are resolved.
Perform follow up, testing and troubleshooting of products.
Responsible for appropriate referral to other support and quality assurance areas.
Promoting and maintaining a high quality, professional service & successful user outcome oriented company image among users.
Turn lessons learned into content to enable our users to maximize the benefits of the software for their work and workflow.
May travel to User sites on occasions.
Requirements
What You Bring To The Team:
Experience with CAD, modeling or rendering software.
Degree in engineering an advantage.
Engineering experience will also be considered.
Russian/Polish Language skills (native or close to native with excellent spoken and written skills)
Excellent spoken and written English skills required.
Excellent verbal and written communication skills; ability to convey complex technical details coherently.
Strong technical authoring skills to create high quality knowledge content to enable user self-service.
Technical knowledge in Windows operating systems.
Must be decisive, self-motivated and proactive, possessing strong desire to learn.
