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Technical Support Engineer

CV MARKET´S CLIENT

Darbo skelbimas negalioja

Darbo skelbimo numeris 160171

Darbo skelbimo numeris

160171

Job Description

The Technical Support Engineer for ProjectWise (Tier 2 troubleshooting) will provide phone and electronic technical support working directly for our Support organization to help product improvement through user interaction.

  • Provides technical application support to users, answering complex questions on function and usage of Bentley's Document Management software.
  • Resolves user application questions or problems via email, remote desktop and telephone in the areas of system configurations/setup, product functionality and bugs/enhancements.
  • Serves as the primary support liaison between Bentley and the users.
  • Conveys user feedback to Product Development staff.
  • Creates both internal and external documentation of known issues


Requirements

  • University degree in IT, mathematics or equivalent;
  • Excellent spoken and written English;
  • At least 3 years experience in either systems administration, technical consultancy or development field;
  • Excellent oral and written communication skills;
  • Ability to react rapidly and solve problems efficiently in a constantly changing environment.
  • Ability to work under pressure
  • Experience and/or knowledge of Databases (MSSQL, Oracle);
  • Experience and/or knowledge in System Administration field (Windows Server and/or *NIX);
  • Experience and/or knowledge of network administration is a plus;
  • Russian language knowledge would be considered as a plus.


Company offers

Work in the international leading company.



Additional information

We'll inform just selected candidates.
Confidentiality is guaranteed.


Location:
Vilnius
Job type:
full-time
Expiration date:
21 May 2012
Published:
10 May 2012

CV MARKET´S CLIENT

Manpower Client - the company Bentley Systems - provides the most comprehensive portfolio of solutions and professional services to the leading infrastructure engineering organizations around the world, including the majority of the Engineering News Record’s Top 500 Design Firms. Since 1984, architects, engineers, builders and owner/operators have relied on these industry solutions to help them create, manage and publish engineering content critical to the profitable construction and management of complex assets. (More information you can find on web site www.bentley.com)

Bentley Systems currently seeks a talented individual to serve as a Technical Support Engineer for Bentley’s Document Management software, ProjectWise. This work is office based. Some occasional travel to sites that do not allow remote connections can be needed.