2022-07-29 11:26:48

Technical Support Specialist for Trucks

CVMarket.lt klientas

Job Description

The selected candidate will be in charge of the following activities:

  • Responding to technical inquiries received from the Dealer Networks via the Asist system or similar. Gathering of symptom, cause, and resolution information for inclusion in the knowledge database.
  • Ensuring that key service issues are well reported and escalated to the central specialist for inclusion in the Product Improvement process via Asist Systems.
  • Providing technical support to the Service Zone Managers.
  • Collecting all dealer / customer product technical issues so that within Techn. Support are timely managed.
  • Visit customers and dealers as required evaluating technical issues and reliability of solutions.
  • Coordinating the activities with the other members of technical support specialist team, managing the scheduling of field visits, training, supporting other Markets as and when necessary.
  • Ensuring that all of the important technical issues experienced in the markets have adequate evidence collected.

Requirements

  • Education in the technical or transport field.
  • Technical hands-on knowledge of commercial vehicles and Diagnostics Systems
  • Fluent Lithuanian and English
  • Proven ability to work in a team environment, with good customer service skills.
  • Fair level of computer literacy and use of MS Office productivity tools.
  • Willing to work at unsociable hours (i.e. evening , weekends if required)
  • Driving lincence class B.

Company offers

  • Very interesting job at  a manufacturer side, no.1 at Capital goods sector.
  • Very good and supportive team.
  • Competitive salary depending on your skills and experience.
  • Meal allowance.
  • Possibility for further development.

PLEASE SUBMIT YOUR CV IN ENGLISH LANGUAGE.