Job Description
The selected candidate will be in charge of the following activities:
- Responding to technical inquiries received from the Dealer Networks via the Asist system or similar. Gathering of symptom, cause, and resolution information for inclusion in the knowledge database.
- Ensuring that key service issues are well reported and escalated to the central specialist for inclusion in the Product Improvement process via Asist Systems.
- Providing technical support to the Service Zone Managers.
- Collecting all dealer / customer product technical issues so that within Techn. Support are timely managed.
- Visit customers and dealers as required evaluating technical issues and reliability of solutions.
- Coordinating the activities with the other members of technical support specialist team, managing the scheduling of field visits, training, supporting other Markets as and when necessary.
- Ensuring that all of the important technical issues experienced in the markets have adequate evidence collected.
Requirements
- Education in the technical or transport field.
- Technical hands-on knowledge of commercial vehicles and Diagnostics Systems
- Fluent Lithuanian and English
- Proven ability to work in a team environment, with good customer service skills.
- Fair level of computer literacy and use of MS Office productivity tools.
- Willing to work at unsociable hours (i.e. evening , weekends if required)
- Driving lincence class B.
Company offers
- Very interesting job at a manufacturer side, no.1 at Capital goods sector.
- Very good and supportive team.
- Competitive salary depending on your skills and experience.
- Meal allowance.
- Possibility for further development.
PLEASE SUBMIT YOUR CV IN ENGLISH LANGUAGE.