2022-07-29 11:26:48

Technical Support Specialist

CVMarket.lt klientas
1500 - 2100 €/m Gross

Job Description

Due to expanding number of clients, we are hiring a Technical Support Specialist. You will be responsible for assisting users (clinical engineers and surgeons) with technical issues or questions relating to software MICE.MICE is web-based 3D pre-surgical planning software for pre-surgical planning of orthopedic surgeries, neurosurgeries and cranio-maxillofacial surgeries with patient-specific implants. For more details about the software, please check the web-page: https://fit2patient.com/ 

  • Handling users support requests, mainly through phone and email submission.
  • Troubleshoot, diagnose and report software issues using Jira.
  • Gather feedback related to software improvements and additional functionalities.
  • Perform MICE system testing for detecting issues or after system update.
  • Assist management in creating training materials pertaining to software troubleshooting and usage.
  • Additional task will involve manual 3D reconstruction of skull and lower extremities based on medical imaging data (training will be provided).

Requirements

  • A bachelor's degree in IT field is preferred. Extensive experience working with Windows and web-based software platforms.
  • Previous experience in software testing, software documentation in English.
  • Comfortable working in and assisting others.
  • Interest in medical field.
  • Being fluent Lithuanian.
  • Good Technical English: professional written and interpersonal skills are essential when communicating with customers and clients.
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

Company offers

  • 1500-2100 Eur/month gross salary
  • Interesting and meaningful work in professional environment;
  • Flexibility that enables work-life balance;
  • Modern work environment, an ability to work remotely;
  • Personal trainings, support and opportunities to grow in the role.