TRIOBET KLIENTŲ KOKYBĖS VADYBININKAS / CUSTOMER EXPERIENCE MANAGER

Are you the person, who can take on and lead the way for constant improvement of customer experience in a dynamic and ever-changing e-commerce industry of online gambling? Triobet is looking for an experienced and passionate Customer Experience Manager to join the team in Tallinn. We are looking for hands-on manager, who is able to identify and work on areas of development across creative design, user interface and content. The team consists of 2 Graphic designers, 1 UI designer and 2 Content coordinators. The main responsibilities include but are not limited to:

Constant improvement and development of website front-end together with development team

Ownership of design and content for the website and external advertising. Produce relevant and high-quality creative work within brand guidelines, content and campaigns to digital channels together with Creative designers and Marketing team

Full ownership of onsite SEO, landing page capabilities, CMS, UI, A/B tools, and ongoing customer testing to iteratively improve channels

Oversee the management and development of Customer Experience team including Graphic designer, UI designer and Content manager

Analyse everything! Use Google Analytics and A/B testing to continually track and improve the performance of channels, products and promotions, communicating output to relevant stakeholders

Ability to identify areas of improvement and taking full ownership in addressing them.

Hands-on approach and ability to jump in any area of Customer Experience

Experience in working with e-commerce, gained within a B2C company or digital agency. You also must have an experience in managing a small team of highly skilled professionals

In-depth knowledge of Adobe Creative Suite and html/css

Knowledge and experience in agile developement methodology

Understanding and experience in digital operations, SEO, A/B-testing and page optimization, contributing to front-end development roadmaps

In your past roles you have been exposed to mobile and desktop technical structures, design & aesthetics, content & navigation

Must have a natural interest to track, follow and monitor evolving ecommerce trends and try to catch emerging waves as early as possible. A high level of knowledge of consumers’ mobile and online behavior

Must be numbers-driven with strong analytical skills

Good presentation skills and capability to sell and drive initiatives within the business team but in the group level too.

Very competitive remuneration based on experience

Office in Tallinn City Centre

Relocation package(if applicable)

Fitness Allowance, activities, events

Paid sick leave days

Regular medical health check-up

Mobile phone and subscription

Free Parking nearby the office Job location: Estonia, Tallin We offer a fun and challenging role in a helpful and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your technical skills or work with leadership in the future.