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USER SUPPORT SPECIALIST (Vilnius)

CV MARKET´S CLIENT

Darbo skelbimas negalioja

Darbo skelbimo numeris 159355

Darbo skelbimo numeris

159355

Job Description

  • provide first line technical support answering support queries via phone and web;
  • apply technical knowledge and experience to understand, document, and begin user resolution process;
  • efficiently and accurately log all issues and requests on the call logging system;
  • maintain all call lifecycles ensuring calls are regularly updated and contain valid and up-to-date information;
  • ensure service level agreements and be responsible for users satisfaction;
  • work closely with computer users and the team in order to resolve open issues/concerns;
  • identify, evaluate, and prioritize user problems and complaints;
  • escalate unresolved calls to appropriate support specialist or service group if necessary.


Requirements

  • higher education or in acquisition in IT field;
  • excellent knowledge of Lithuanian language;
  • very strong speaking/writing skills of English language;
  • good communication skills, proactive and open to new ideas;
  • can multitask and work independently;
  • quick orientation and decision-making in stressful situations;
  • IT experience (could be unofficial).


Company offers

  • opportunity to work in a multinational company with strong traditions and values;
  • stable employment and high standards of work;
  • friendly and dynamic work environment.

In order to apply, please send your CV with the remark „User Support Specialist”



Location:
Vilnius
Job type:
full-time
Expiration date:
02 May 2012
Published:
24 April 2012

CV MARKET´S CLIENT

„Swedbank Securities Services (Securities Services) provides securities related services such as settlement, clearing, safekeeping and fund administration in Sweden, Estonia, Lithuania, Latvia and Luxembourg. These services are offered to domestic institutional and retail clients as well as international institutional clients.

Business Intelligence (BI) is processes, technologies and tools, to turn data into information, into knowledge, and knowledge into plans that drive profitable business actions.