Viešbučio administratorius

The front agent position is a key part of the overall success of the Hotel PACAI.

This is the first and last person a guest comes in contact with.

It is very important that the individual possesses a strong outgoing personality, with an ability to pay close attention to details.

The successful candidate will be able to work well with others, while demonstrating an ability to work unsupervised.

• Welcome customers and guests, process visitor check-in and check-out information.
• Monitor property occupancy and manage routine operations; this involves administering hotel policies fairly and consistently, and completing related documentation in accordance with standard operating procedures (SOPs) Assign rooms and suites to guests, accommodate special requests whenever possible.
• Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
• Take payments and post accurately to guest accounts. Handle incoming telephone calls and other guest communication in a discreet fashion.
• Keep your work area and space clean and orderly.
• Resolve customer issues & complaints, describe details of services and amenities to guests. Guest recommendations about local highlights.

Required Knowledge, Skills and Abilities:

• Previous hospitality experience preferred;
• Strong communication skills in English;
• Ability to work in a multi-tasking, fast paced environment;
• Demonstrate strong customer service skills;
• Ability to work all shifts, including weekends, nights and holidays;
• Basic knowledge of hotel operations & Computer systems, including Microsoft Office (Word, Excel and PowerPoint) and Opera.

• Excellent microclimate, youthful organizational culture.
• Professional growth: We invest in the professional growth of our employees. You will be given opportunities to participate in trainings and seminars and acquire new skills that will help you achieve your best results.
• Great work environment: We create a friendly and productive work environment. You will have a great team with whom you can collaborate, share knowledge and achieve common goals.
• Employee benefits: meals during work, employee discounts in the company restaurant, Spa and hotel, company summer/winter events.
• Flexibility: We understand your needs and strive to create flexible working conditions that allow you to achieve work-life balance.