2022-07-29 11:26:48

Customer Service Partner Executive - Russian

CVMarket.lt klientas
From 1187 €/m Gross

Job Description

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com’s customers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

What you’ll be doing:
Be the first point of contact for Booking.com’s accommodation partners by phone and email; resolving basic questions and queries, such as modifications to rooms, -rates, -and availability, extranet tooling etc.cancellations etc.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of partner service and a positive partner experience
Making effective decisions on when to escalate a case
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the Booking.com culture.

Requirements

Fluency in English and Russian
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills.

Company offers

Full time paid training of 11 days
20 days holiday per year on a full time basis
Quarterly bonus plan of 6%
30% extra pay for hours worked at weekends. We also pay an additional 100% on public holidays
Schedule 4-6 weeks in advance
On-site meals plus free snacks and hot drinks
Booking.com discount
Health Insurance package
Continuous growth potential, and free and on demand professional training courses.

The next start date(s) is on December.