Job Description
- Provide 1st level support for End Users and redirect more difficult cases to 2nd level support in Warsaw;
- Manage tickets using global Service Manager tool;
- Provide support in MS Office tools for business;
- Manage local IT assets: Configure local devices (computers, printers, phones);
- Cooperate with local 3rd party companies if needed;
- Provide IT trainings (incl. Induction training) to End Users.
Requirements
- Experience in the same or similar position in HelpDesk, ServiceDesk, etc.;
- Excellence in Microsoft Office tools: MS Excel, MS Outlook, MS Powerpoint; PowerBI, Sharepoint;
- Experience working with computer users;
- Knowledge of computer networks;
- Proficiency in both written and spoken English;
- Driver’s license.
Desirable advantages:
- General knowledge of Visual Basic Script, MS Exchange and SharePoint;
- Ability to manage relationships with stakeholders and work on priorities;
- Conscientiousness, accuracy, responsibility and self-discipline;
- Ability to travel between company branches;
- Polish language.
Company offers
- Competitive remuneration
- Possibility to develop SAP knowledge
- Bonus system based on performance
- Learning and development opportunities
- Possibility to uplift to a Business Partner
- Ability to work remotely two days per month
