Job Description
The purpose of the role is to ensure timely and accurate processing of all Accounts Receivable transactions for assigned team (5-11 AR accountants) in accordance with performance and quality standards defined in relevant service level agreements.
Responsibilities
- Lead and monitor an assigned Accounts Receivable team
- Ensure the understanding and compliant service delivery across the company of agreed policies and procedures by team members
- Understand service level agreements (SLA) and key performance indicators (KPI) for Accounts Receivable related business processes
- Contribute to the maintenance and updating of Accounts Receivable processes and procedures
- Ensure accuracy and completeness of Accounts Receivable data, such as manual invoicing, down payments and collection management processed by team members
- Supports team members to achieve performance and quality standards as defined in relevant service level agreements
- Provide technical guidance and support to the team members as required
- Assistant in the implementation of initiatives for improving the efficiency and/or effectiveness of the Accounts Receivable transaction processing
- Resolve customer queries and complaints related to Accounts Receivable processes as specified by relevant service level agreements and escalating queries and complaints
Requirements
- University degree in Economics or Business Administration with major in accounting
- 3+ years of proven knowledge of finance and accounting processes and process improvements in Shared Service Center environment
- Proven team leading experience
- Must be fluent in English (both written and spoken)
