CONTINUOUS IMPROVEMENT COORDINATOR

I am Dovile Juskeviciene looking for Continuous Improvement (CI) Coordinator in Customer Transactions Division (CTD). My division is acting as a second line support to B2X front office and is also responsible for sales related administrative tasks and processing of manual operations, thus playing important role in speed and quality of service delivery to our customers.

Your next challenge?

We strive to increase customer and employee satisfaction and add sustainable value to organisation by improving our processes and ways of working. We are searching for team member to drive our journey to operational excellence, contribute to further development of continuous improvement framework and ways of working. Are you customer focused, have a high attention to detail, a can-do-attitude and willing to challenge the status quo?

In order to excel in this role, you need to understand process development and automation, have diverse stakeholder management skills and previous process improvement experience. We offer you a highly challenging and interesting position within our department where you will need to master high complexity, collaboration challenges and maintain client and efficiency orientated view to deliver on expectations.

Your responsibilities include but are not limited to:

• Review and analyze organizational processes of back office functions, identify waste and low-value activities
• Convert identified gaps into process improvement projects that deliver breakthrough results, boost simplicity and reduce effort to customer of daily operations
• Prepare roadmap for continuous improvement initiatives, measure, analyze, improve, and control implementation, report on progress
• Define process performance metrics and ensure efficient monitoring
• Identify automation opportunities, reengineer process to improve automation potential and recommend automation solution (including API and RPA)
• Work closely with technology units to assess feasibility of using RPA
• Conduct RPA high level assessments and develop detailed documentation for development
• Manage testing of RPA solutions, including user acceptance testing, documentation, signoff, and deployment
• Make continuous improvement an integral part of daily routine of colleagues

Who are you? Requirements:

You have:

• Firm understanding and experience of process improvement techniques, tools and way of working
• Experience in similar role and/or tasks in dynamic industry
• Ability to exercise influence without authority
• Excellent communication skills and fluent English, both verbal and written
• Change management skills (in both people and operations context)
• Experience with RPA is a benefit

Your personality:

• Analytical, structured, customer focused, ‘out-of-the-box’ thinker and hands-on problem solver, excited about operational excellence
• A coordinator, capable of aligning different needs and steer towards a good compromise between many different functions and views
• Not afraid to speak up if you see potential errors, mistakes or improvement opportunities
• Organized and committed to meeting deadlines, able to work autonomously

What will you find at our home?

We believe that people thrive in a purpose driven and values-oriented culture. Welcome to Telia the home to your next big opportunity. You will be part of an exciting journey to shape the New Generation Telco and we promise to help you grow, both professionally and personally. We believe in self-leadership where you take responsibility for expressing yourself and achieving great results. IT & telecommunications is not just our business, it’s our passion. You will join a winning team, to work with talented people and help create ideas and solutions for efficient business and better lives.

Working in this position you will receive a base salary of 1860-2786 Eur (gross) plus annual bonuses which depending on your competencies and your and Telia results. Besides for each employee Telia has additional employee benefits package which includes:

• Health insurance and pension plan;
• Various Telia and partners discounts and offers;
• Additional vacation days;
• Flexibility that enables work-life balance
• Chance to grow both personally and professionally with our internal programs;
• Open, relaxed and fun working environment
• 19 000 awesome colleagues across Nordic & Baltics

Interested?

If you fancy joining my team, apply for the job! Do you need to know more, call me at +37061448824 or connect with me on LinkedIn.

Selection is ongoing, so do not hesitate to get in touch. Last application date is 2019/12/02.

Welcome to Telia – Home to your next big opportunity!