Windows support engineer

As a Windows Support Engineer you will work as a part of the team that is accountable for the overall Command and Control of all technology managed infrastructure and applications. The Windows Support Engineer is specifically accountable for a supporting Command and Control in delivering to its overall responsibility of being 'Guardians of service'. Please note that the team may need to work either 12 hours / 4 days a week or 8 hours / 5 days a week.

The daily responsibilities will include:


• Monitoring, operating and providing support for all the Bank's infrastructure and major applications running on various Windows Operating Systems
• Handling all alerts without assistance and undertaking initial incident classification and prioritisation
• Carrying out health checks and all other monitoring associated activities
• Ensure all Reported incidents/Problems/Change are closed within the SLA's
• Timely Escalations of required incidents to L2 support team and ensuring closure of L1 incidents within agreed SLA's
• Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring etc
As a Windows Support Engineer, you will be responsible for:
• Supporting Windows Clusters, antivirus, backups, deployment tools and monitoring tools, capacity management
• Contributing to the Design, Development and Proof of Concept (POC) for changes to the existing Windows Server infrastructure & implementation of new Technologies
• Developing installation and integration guides to aid implementation of solutions
• Developing Post Implementation "Best Practice, Troubleshooting and Operational guides" to aid support of installed services
• Implementing of Business driven changes, Configuration of Group Policies
• Problem resolution including: problem management, root cause analysis and implementation of remedies
• Producing IT infrastructure activity plans and manages team/tasks to plan

We expect you possess:


• In depth knowledge of Windows infrastructure (Windows 2000 Server, Windows 2003 / 2008 Server, Managing Active Directory DHCP/ DNS servers and activities, Domain controller)
• Effective verbal, written and presentational skills
• Understanding of Network Connectivity and protocols with respect to the WINDOWS platform (TCP/IP, WINS, FTP, Telnet, LAN/WAN, etc.)
• Good Knowledge of Backup toolset (TSM, Backup Exec, Arc serve, etc.)
• Knowledge on Windows Server Patching
• Good communication, Problem solving and interpersonal skills
• Can demonstrate logical problem solving techniques, backed by tenacity to resolve customer problems
• Fluent English (essential)
• Adaptable with the ability to learn the process quickly


Any below knowledge is beneficial:


• ITIL foundation
• Configuration Management, Provisioning / Deployment systems & technologies
• Capacity, Performance & Availability Management / Monitoring
• ISA Server, IIS
• Windows Security & Device Control - IPSEC, Device Control (Lumension), PointSec, PGP, Symantec End Point protection (SEP 11)
• Virtualisation Technologies (VMWare ESX)
• Citrix/Xenapp
• MS Exchange 5.5/2000/2003/2007
• MS SQL Server 2000/2005
• SAN/NAS
• HP hardware (Blades/rack mounted servers, enclosures)
• Ideally MCSE or MCITP qualification

https://barclays.taleo.net/careersection/2/jobdetail.ftl?lang=en_gb&job=00140832&src=ML-11383
If the above sounds like you, please apply.