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Joboffer number #193641

Windows support engineer

CV Market client
Nuoroda nukopijuota
Job ad expired!

Job Description

As a Windows Support Engineer you will work as a part of the team that is accountable for the overall Command and Control of all technology managed infrastructure and applications. The Windows Support Engineer is specifically accountable for a supporting Command and Control in delivering to its overall responsibility of being 'Guardians of service'. Please note that the team may need to work either 12 hours / 4 days a week or 8 hours / 5 days a week.

The daily responsibilities will include:

  • Monitoring, operating and providing support for all the Bank's infrastructure and major applications running on various Windows Operating Systems
  • Handling all alerts without assistance and undertaking initial incident classification and prioritisation
  • Carrying out health checks and all other monitoring associated activities
  • Ensure all Reported incidents/Problems/Change are closed within the SLA's
  • Timely Escalations of required incidents to L2 support team and ensuring closure of L1 incidents within agreed SLA's
  • Service Improvements - To suggest service improvements like scripting to automate manual tasks, proactive monitoring etc
As a Windows Support Engineer, you will be responsible for:
  • Supporting Windows Clusters, antivirus, backups, deployment tools and monitoring tools, capacity management
  • Contributing to the Design, Development and Proof of Concept (POC) for changes to the existing Windows Server infrastructure & implementation of new Technologies
  • Developing installation and integration guides to aid implementation of solutions
  • Developing Post Implementation "Best Practice, Troubleshooting and Operational guides" to aid support of installed services
  • Implementing of Business driven changes, Configuration of Group Policies
  • Problem resolution including: problem management, root cause analysis and implementation of remedies
  • Producing IT infrastructure activity plans and manages team/tasks to plan


We expect you possess:

  • In depth knowledge of Windows infrastructure (Windows 2000 Server, Windows 2003 / 2008 Server, Managing Active Directory DHCP/ DNS servers and activities, Domain controller)
  • Effective verbal, written and presentational skills
  • Understanding of Network Connectivity and protocols with respect to the WINDOWS platform (TCP/IP, WINS, FTP, Telnet, LAN/WAN, etc.)
  • Good Knowledge of Backup toolset (TSM, Backup Exec, Arc serve, etc.)
  • Knowledge on Windows Server Patching
  • Good communication, Problem solving and interpersonal skills
  • Can demonstrate logical problem solving techniques, backed by tenacity to resolve customer problems
  • Fluent English (essential)
  • Adaptable with the ability to learn the process quickly

Any below knowledge is beneficial:

  • ITIL foundation
  • Configuration Management, Provisioning / Deployment systems & technologies
  • Capacity, Performance & Availability Management / Monitoring
  • ISA Server, IIS
  • Windows Security & Device Control - IPSEC, Device Control (Lumension), PointSec, PGP, Symantec End Point protection (SEP 11)
  • Virtualisation Technologies (VMWare ESX)
  • Citrix/Xenapp
  • MS Exchange 5.5/2000/2003/2007
  • MS SQL Server 2000/2005
  • HP hardware (Blades/rack mounted servers, enclosures)
  • Ideally MCSE or MCITP qualification

Company offers
If the above sounds like you, please apply.

Additional information

Confidentiality is guaranteed.

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Windows support engineer
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