Job Description

Main responsibilities:

• 2nd and 3rd line diagnosis and fault resolution of server and storage infrastructure, including server, DAS, SAN, SAN fabric, data centre infrastructure
  

and virtualisation platform

• Hardware maintenance of server and storage devices in conjunction with 3rd party maintenance providers
  
• Identify operational problems and contribute to their resolution
  
• Ensure server, storage and data centre infrastructure is fit for purpose
  
• Act as a technical lead for project work, producing design proposals and presenting to steering groups
  
• Produce technical design solutions
  
• Initiate and own changes through the Request for Change process
  
• Produce and maintain technical, process and procedural documentation
  
• Provide input into technical architecture and technology roadmap

Requirements

Key Skills Required

• Excellent understanding of server and storage tiered architectures
  
• Excellent understanding of virtualisation architectures and technologies
  
• Sound understanding of networking principles, including switching, routing, load balancing, firewalling and multi-DMZ
  
• Excellent troubleshooting and fault resolution skills
  
• Ability to asses user requests and implement in accordance with a change management process
  
• Ability to manage own workload and seek assistance from within the team and wider company to drive work to completion
  
• Ability to concisely summarise work progress and present at all levels
  
• Ability to define project requirements and produce a technical solution in line with the technical architecture
  
• Ability to lead discussion and influence decisions within a field of specialism
  

Previous Experience Required

• Experience within a service level driven environment including strict adherence to change management
  
• Experience of administering and troubleshooting a large Microsoft Server 2003/2008 estate
  
• Experience of administering and troubleshooting an enterprise class server virtualisation platform
  
• Extensive experience of Microsoft infrastructure services, including Active Directory 2003/2008, site services, group policy, integrated DNS, DFS and
  

clustering

• Experience of VMware vSphere virtualisation
  
• Experience of NetApp and Brocade SAN technologies (or equivalent)
  
• Experience of producing technical design documents
  
• Experience of providing input into technical architecture
  
• Experience of internet facing multi-tiered DMZ environments
  
• Experience of large data centre installations including co-location environments
  
• Experience of working to an ITIL framework
  

Qualifications highly desirable

• Microsoft Certified Information Technology Professional (MCITP)
  
• VMware Certified Professional (VCP)
  
• NetApp Certified Professional

Company offers

Callcredit offers a competitive package and a modern, friendly and dynamic team environment in which to work and develop your skills.