Job Description
Main responsibilities:
- 2nd and 3rd line diagnosis and fault resolution of server and storage infrastructure, including server, DAS, SAN, SAN fabric, data centre infrastructure
- Hardware maintenance of server and storage devices in conjunction with 3rd party maintenance providers
- Identify operational problems and contribute to their resolution
- Ensure server, storage and data centre infrastructure is fit for purpose
- Act as a technical lead for project work, producing design proposals and presenting to steering groups
- Produce technical design solutions
- Initiate and own changes through the Request for Change process
- Produce and maintain technical, process and procedural documentation
- Provide input into technical architecture and technology roadmap
Requirements
Key Skills Required
- Excellent understanding of server and storage tiered architectures
- Excellent understanding of virtualisation architectures and technologies
- Sound understanding of networking principles, including switching, routing, load balancing, firewalling and multi-DMZ
- Excellent troubleshooting and fault resolution skills
- Ability to asses user requests and implement in accordance with a change management process
- Ability to manage own workload and seek assistance from within the team and wider company to drive work to completion
- Ability to concisely summarise work progress and present at all levels
- Ability to define project requirements and produce a technical solution in line with the technical architecture
- Ability to lead discussion and influence decisions within a field of specialism
Previous Experience Required
- Experience within a service level driven environment including strict adherence to change management
- Experience of administering and troubleshooting a large Microsoft Server 2003/2008 estate
- Experience of administering and troubleshooting an enterprise class server virtualisation platform
- Extensive experience of Microsoft infrastructure services, including Active Directory 2003/2008, site services, group policy, integrated DNS, DFS and
- Experience of VMware vSphere virtualisation
- Experience of NetApp and Brocade SAN technologies (or equivalent)
- Experience of producing technical design documents
- Experience of providing input into technical architecture
- Experience of internet facing multi-tiered DMZ environments
- Experience of large data centre installations including co-location environments
- Experience of working to an ITIL framework
Qualifications highly desirable
- Microsoft Certified Information Technology Professional (MCITP)
- VMware Certified Professional (VCP)
- NetApp Certified Professional
Company offers
Callcredit offers a competitive package and a modern, friendly and dynamic team environment in which to work and develop your skills.