2022-07-29 11:26:48

Workplace Unit Manager

CVMarket.lt klientas

Job Description

Are You the one eager to build modern workplace services in a unique bank of Baltics, brave enough to break traditional boudnaries of a Workplace Unit and focused on execution? If yes, this is a perfect opportunity to join Luminor in IT Services Department! We are looking for a great leader to join Workplace Unit in one of the three of the Baltic States capitals- Vilnius, Riga and Tallinn, who would carry and walk the following values:

  • Professional and straightforward – building trust by being open and delivering on expectations.
  • Forward thinking, curious, proactive.
  • Open to change and flexible.
  • Building strong relationships within the team and with stakeholders.
  • Interested in people, able to recognize and develop talents, inspire and lead by example.
  • Focused on execution and and self-driven.
  • Able to handle stress well.

If you find it thrilling to take the role as a Workplace Unit Manager and you are full of ideas how to build and deliver superior workplace services, take a chance to be invited!

Member of the IT Services management team responsible for workplace and user-facing IT platforms management as per agreed business requirements and service levels. Ensure proactive management of a unit on an operational level with employees located in three Baltic countries.

Key responsibilities:

  • Establish and run efficient IT Services for workplace area.
  • Develop workplace team capable to deliver comprehensive monitoring, provide 2nd line support and ensure life cycle management.
  • Develop and operate innovative workplace, mobility, productivity and collaboration platforms.
  • Manage installation, implementation and support of end-user OS, firmware and applications.
  • Deliver and manage printing & scanning and other peripheral IT based services.
  • Ensure effective knowledge sharing, instructions and support tools for workplace solutions.
  • Ensure satisfactory performance of supported workplace solutions in accordance with agreed service levels.
  • Implement processes and supporting tools in accordance with ITIL best practices.
  • Contribute to IT strategy creation and drive IT strategy implementation in relative areas combining best of an inhouse and outsource/cloud capabilities.
  • Organize, engage and motivate employees within your area of responsibility through building the dedicated team, coaching and holding direct reports accountable and developing talent in the function/unit.
  • Contribute to team and company performance through effective networking, collaboration and leading through example.
  • Promote and support living the Luminor values and building the strong Luminor brand.

Additional responsibilities:

  • Ensure effective cross-Baltic function operation within area of responsibility.
  • Other tasks relevant to the role given by direct manager and functional manager.

Requirements

  • At least 3 years of People management and leadership experience
  • At least 3 years of hands on experience in workplace or relevant IT fields
  • Track record in building teams and developing individuals
  • Experience with outsourced services delivery (either establishing or receiving ones)
  • Skills with IT Tools and Technologies: ITIL, Lean, Agile, virtualized and cloud-based workplace solutions
  • Higher education in Information technology

Competence:

  • Strong relationship building capabilities towards business areas, partners and suppliers
  • Excellent leadership and communication skills
  • Result- and customer-service orientation
  • Technical expertise and a good understanding of workplace solutions
  • Ability to exercise sound judgement and make decisions
  • Contributing with a high level of energy and positive attitude
  • High ethical standards, integrity, good reputation and a commitment to best practices
  • Objectivity and acting independence in mind; avoiding any conflict of interest
  • Initiative and high-level of responsibility
  • Business development
  • Innovation
  • Teamwork
  • Communication
  • People management
  • People development