Credit Control Lead

Are you ready to make a meaningful impact in a global setting? Join our European team as a Credit Control Lead, where you'll lead strategic initiatives to optimize our collections strategies across the continent. Reporting to the EU Credit & Collections Leader, you'll be instrumental in driving efficiency, enhancing performance, and fostering a culture of continuous improvement. 

Key Responsibilities: 

• Team Leadership: Lead and manage a diverse European collections team, fostering collaboration and enhancing performance. 
• Continuous Improvement: Drive initiatives to improve collections processes, implement best practices, and optimize workflow. 
• Performance Monitoring: Establish KPIs, monitor team performance, and analyze data to identify trends and opportunities. 
• Process Optimization: Streamline collections processes, ensure compliance, and implement technology solutions for efficiency. 
• Training and Development: Develop training programs, keep the team informed about industry trends, and enhance skills. 
• Stakeholder Management: Collaborate with internal and external stakeholders to optimize collections strategies. 
• Reporting and Analysis: Generate reports, offer insights, and utilize data analytics to drive informed decisions. 
• Risk Management: Assess and mitigate risks associated with collections processes, ensuring compliance with regulations. 
• Customer Relations: Maintain a customer-centric approach, address inquiries, and balance debt recovery with positive relationships. 
• Budget Oversight: Manage the collections budget effectively, providing financial forecasts and reports. 

• Bachelor's and/or Master’s degree in Business, Finance, Econimics or related field. 
• Strong leadership and team management skills. 
• Proven experience in collections management, preferably in a European context. 
• In-depth knowledge of debt recovery processes, regulations, and compliance. 
• Analytical mindset with a focus on continuous improvement. 
• Excellent communication and interpersonal skills. 
• Familiarity with diverse European markets and languages is a plus. 

• Competitive salary and benefits package commensurate with experience and qualifications. 
• Opportunities for professional growth and development in a dynamic and supportive environment. 
• Access to advanced technology and resources to enhance your skills and capabilities. 
• A collaborative and inclusive workplace culture that values diversity and innovation. 
• Support for work-life balance, including flexible scheduling options and wellness programs. 
• Private health insurance. 
• Recognition and rewards for outstanding performance and dedication to our company's mission and values.