Account Manager

Datasets is a product within the Source ecosystem that turns real-time public web data into structured datasets for businesses, data teams, and AI developers. Like the other companies across Source, it runs independently while drawing on shared standards and expertise.

In this role, you will:

• Serve as the dedicated point of contact for B2B customers, maintaining consistent communication across multiple channels to ensure high satisfaction and retention.
• Proactively identify, negotiate, and drive new upsell and expansion opportunities, managing each deal through to successful closure.
• Act as the primary product advocate by addressing technical inquiries and collaborating with internal cross-functional teams to resolve complex customer issues.
• Design and implement new value-creating activities, campaigns, and feedback collection strategies to deepen customer engagement.
• Oversee CRM data quality (including tracking opportunities, conversions, and data enrichment) to ensure accurate reporting and timely follow-ups.

• At least 1–2 years of experience managing customer engagements with a proven track record of driving positive outcomes for clients.
• Strong relationship-building skills and commercial awareness, with the ability to map our product value directly to the client's business goals.
• Exceptional written and verbal communication skills in English, combined with the ability to advocate for customer interests internally.
• A strategic mindset for identifying account expansion opportunities and confidence in handling difficult conversations or objections effectively.
• A proactive, analytical, and collaborative mindset—you are comfortable "reading the room," tracking personal progress, and sharing your learnings with the team.

Nice to have

• Previous Customer Success, Account Management, Sales, or Procurement experience at a B2B SaaS or data company.
• Hands-on sales experience.
• Negotiation skills and experience managing contract discussions.
• Familiarity with general data concepts.

• Growth & Learning: 40+ internal learning options, external conferences, mentorship, and year-round knowledge-sharing.
• Health & Well-being: Private health insurance, psychotherapy, on-site well-being consultants, 24/7 gym access, and a wellness app.
• Celebration & Community: Team events, an overseas workation, quarterly team-building budgets, and plenty of ways to mark milestones together.
• Plus bonus vacation days, paid life-moment days off, barista coffee, and all the tools you need.
• Health insurance, hybrid work, learning budget, workation, 24/7 gym + more
• Cyber City office perks
• Hybrid work (3 office days / 2 WFH) & WFA options
• Latest tools, gadgets & tech stack
• Extra day off
• Inclusive family-related time-off policy
• Private health insurance
• 24/7 gym
• Physical well-being specialists
• Psychologist/psychotherapist sessions
• Inclusive family-related time-off policy
• Vast internal & external learning resources
• Guilds, communities & 800+ professionals by your side
• Source network & knowledge sharing
• Yearly workation
• Year-round internal & Source community events
• Team building budget