Job Description

• Lead & develop a team of 5-10 AR team members


• Manage team performance, meet process SLAs and KPIs and manage customer expectations


• Identify continuous improvement opportunities; implement improvement programmes when necessary


• Support continuous improvement projects


• Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required


• Build positive working relationships with the Local BA customers and end-users


• Provide timely and accurate reporting per agreed reporting schedule


• 1st escalation point for process-related issues


• Participate in transition activities when applicable


• Support the functional project work stream


• Support the transition of processes including Knowledge transfer and work shadowing

Requirements

• 5+ years of experience in AR function, of which 1-2 years in a supervisory role (preferably from a Shared Services/BPO environment)


• Full professional proficiency of written and oral English required


• Bachelor or master degree in Finance or Economics


• Strong customer service focus and interpersonal skills


• Strong analytical, problem solving and organisational skills


• Ability to work under pressure to strict deadlines


• Experienced user of Microsoft Office – especially Excel


• SAP experience is preferred


• Some travel must be expected

Company offers

• Opportunity to join the market-leader;


• Attractive compensation and benefits package;


• Career and growth opportunities within international environment.