Job Description
- Lead & develop a team of 5-10 AR team members
- Manage team performance, meet process SLAs and KPIs and manage customer expectations
- Identify continuous improvement opportunities; implement improvement programmes when necessary
- Support continuous improvement projects
- Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required
- Build positive working relationships with the Local BA customers and end-users
- Provide timely and accurate reporting per agreed reporting schedule
- 1st escalation point for process-related issues
- Participate in transition activities when applicable
- Support the functional project work stream
- Support the transition of processes including Knowledge transfer and work shadowing
Requirements
- 5+ years of experience in AR function, of which 1-2 years in a supervisory role (preferably from a Shared Services/BPO environment)
- Full professional proficiency of written and oral English required
- Bachelor or master degree in Finance or Economics
- Strong customer service focus and interpersonal skills
- Strong analytical, problem solving and organisational skills
- Ability to work under pressure to strict deadlines
- Experienced user of Microsoft Office – especially Excel
- SAP experience is preferred
- Some travel must be expected
Company offers
- Opportunity to join the market-leader;
- Attractive compensation and benefits package;
- Career and growth opportunities within international environment.
