AI Technical Support Specialist | Based in Lithuania

This isn't a traditional support role: it exists at the intersection of customer experience and AI. Kodee, our AI agent, is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.

• Build deep product knowledge across websites, domains, emails, billing, and builder tools.
• Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.
• Contribute to your team’s growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.
• Move from resolving individual cases to managing the system that handles thousands of them.
• Manage Kodee, our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.

• Fluent English, written and spoken
• Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
• Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup)
• Already using AI to build or automate processes in your work
• Ability to make technical complexity clear for non-technical customers
• Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves

Nice to have

• Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.
• Experience contributing to AI tools, automations, or chatbots as a core responsibility
• Proven experience in improving internal workflows, not just working within them

• 5-week trainings in technology, product, and communication knowledge
• Access to platforms like Reforge and Scribd
• Limitless learning opportunities, and physical and digital libraries
• Advance your career with internal mobility and grow with a team eager to share knowledge and support your success
• Work on your terms, from modern offices in Kaunas and Vilnius or the comfort of home
• Ability to balance your work and studies with morning, day, and night shifts that rotate on a monthly basis
• Insurance from Day 1
• Gym memberships
• Recharge leave
• Regular health checks
• Join sports, arts, and hobby clubs
• Company events like Summerfest, Town Hall, Meet the Client initiatives, team-buildings, and workations
• Access to the Žalgiris Arena VIP Lounge
• Celebrate life’s big moments with milestone gifts for weddings, new parenthood, and graduations