Associate, Digital Review Team Analyst (French speaker)

We’re seeking for an Associate, Digital Review Team Analyst in Western Union Digital Review Team, based in Vilnius, Lithuania office. In this role, you will be a part of the team who analyzes digital money transfers and prevents fraudulent activity.
• Analyze digital transactions to make sure that no fraudulent activity is involved.
• Communicate with Western Union customers to verify details regarding specific money transfers when needed, as well as support our customers with their identity verification ensuring that Compliance regulations are met.
• Resolve complex problems and decide when to escalate a case or to proceed with the regular transaction / customer profile verification handling procedures.
• Resolve complex problems independently and participate in process improvements, operational and employee satisfaction initiatives, projects for professional and personal growth.
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

• Fluency in English and French with outstanding verbal, written and listening skills is mandatory.
• Customer service experience would be considered an advantage.
• Strong communication skills together with customer-oriented mindset.
• Independent decision-making with high attention to detail and problem-solving skills.
• Ability to manage and prioritize multiple tasks simultaneously.
• Computer literacy.
• Willingness to work in rotating shifts (including weekends and holidays).

• This specific role is eligible to receive conditional French language allowance
• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program
• The monthly gross base salary range is 1,375 – 2,016 EUR. This range represents anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.