Business Services Senior Coordinator

About CitcoCitco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $3 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.For more information about Citco, please visit www.citco.com About the Team & Business LineThe position for a Business Services Senior Coordinator will be a key contributor to CAO Department. We are seeking a highly experienced and detail-oriented Senior Coordinator with strong data analytics expertise and advanced Excel proficiency to lead and oversee the entire billing process for our clients. These skills are integral to daily operations within the role. The ideal candidate will ensure accuracy, timeliness, and compliance with contractual agreements while leading process improvements, mentoring junior team members, and maintaining strong interdepartmental relationships at a senior level.Your Role

• Lead and oversee the complete billing cycle strategy across the team.
• Drive and implement strategies to improve efficiency and reduce errors in invoicing.
• Review and approve accurate invoices prepared by junior staff
• Ensure proper revenue recognition in accordance with accounting principles and company policies.
• Lead reconciliation of billing accounts and resolve complex discrepancies.
• Manage complex client relationships and escalations.
• Review and approve service agreements and contracts for billing alignment
• Work with various departments (e.g., Fund Accounting, Client Services, Sales, Legal) to gather necessary billing information.
• Produce high-level management reporting and present findings to leadership.
• Drive data analytics strategy and process improvements.
• Oversee advanced Excel reporting tools and systems.
• Analyze trends for strategic decision-making.

• BA in Accounting, Finance, Data Analytics or similar.
• 4+ years relevant work experience, preferably in a data-driven or analytical role.
• Advanced Microsoft Excel proficiency is required – daily use of complex formulas, data modeling, and reporting tools.

Nice to have

• Financial Services industry experience an asset.
• Experience with contract management platforms (e.g., Icertis) preferred.
• Proven experience in a leadership or mentoring capacity.

• Your well-being is of paramount importance to us, and central to our success.
• We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs.
• Ask us about specific benefits in your location.
• We embrace diversity, prioritizing the hiring of people from diverse backgrounds.
• Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.
• Citco welcomes and encourages applications from people with disabilities.
• Accommodations are available upon request for candidates taking part in all aspects of the selection.