Chief Operating Officer

Job Description

Lead end-to-end operational performance and full P&L ownership of business units.
Oversee the entire client journey to ensure exceptional service quality, efficiency, and satisfaction.
Drive improvements in key metrics such as client feedback, scheduling efficiency, throughput, and automation.
Optimize service flow, resource allocation, and operational capacity across multiple processes and locations.
Manage and develop teams of 300+ employees, ensuring labor discipline, productivity, and cost control.
Direct day-to-day operations across all hospitality and service areas.
Coordinate infrastructure, technology, and digitalization projects.
Ensure financial rigor, compliance, and operational governance.
Evaluate the existing operating model with a fresh perspective, proposing improvements for scalability and efficiency.
Lead high-volume operational environments, ensuring stability during peak periods and growth phases.
Collaborate closely with internal stakeholders to align priorities and deliver unified operational outcomes.

Requirements

Proven experience leading operations in a complex, multi-departmental or high-volume service environment
Strong strategic mindset combined with hands-on operational execution.
Solid financial literacy, including budgeting, cost control, and profitability optimization.
Experience leading significant organizational change and improving processes end to end.
Ability to deeply assess and re-design operational models, bringing initiative, fresh perspective, and strong change ownership.
Experience or strong knowledge of LEAN methodologies and process optimization is highly valued.
Strong problem-solving and decision-making skills in dynamic, less structured settings.
Strong client orientation, commitment to service excellence, and openness to innovation.
High maturity, ownership, and the ability to take projects from idea to full implementation.

A key role in a large and growing organization.
Opportunity to lead major transformation initiatives and shape the company’s operating model.
Competitive compensation package with performance-based bonuses.
Long-term incentive program (options).
Monthly car rental compensation.
Dedicated annual training budget.
Additional wellness package.