Job Description

Have you ever wondered how the greatest global organizations are being run? How groundbreaking business decisions are made and how Corporate Boards are applying electronic platforms? Nasdaq Governance Solutions is powering more than 240 Fortune 500 companies and 245K users worldwide with its modern software solutions.

We are looking to hire a fixed term employee who speaks Finnish language to our team in Vilnius, on a 12 month contract. As a Client Service Delivery Sr Analyst you will provide client services and support, you will handle diverse and time-sensitive client-related projects and requests both in client-facing and back-office activities. You will learn about Corporate Governance and interact with Administrators, Corporate Secretaries and Board members of leading organizations. This is an opportunity to use your strong communication and problem-solving skills and become an authority in handling a set of different innovative tools.

Provide support for Board Portal Software via e-mail and telephone
Develop and maintain positive customer relationships by consistently delivering value and anticipating needs
Provide user training and respond to queries in a timely manner
Assist with identification of business - and system requirements
Assist with the production of operational and user documentation
Collaborate and communicate client requirements to the Account Administrators and Success Managers
Promote the latest improvements and other company’s capabilities to clients
Collaborate with Product and Engineering teams with crafting solutions
Please note that this role requires occasional weekend on-call coverage, including work on Saturdays or Sundays. The team follows a rotating schedule, with weekend coverage expected approximately once per month.

Requirements

Bachelor's Degree in related field
Excellent written and spoken in English, as well as fluent in Finnish language (spoken).
Strong affinity toward working with software applications
Previous experience in a client-facing position as well as experience in supporting sophisticated products
Excellent collaboration skills and positive and performance-driven demeanor
Very reliable, crucial, stress-resistant and resilient personality
Self-sufficiency and independence in task handling
Ability to multitask effectively and eager to learn beyond the immediate remit
Previous experience working with AI and AI agents in a work setting, or a genuine interest to learn

Company offers

6 additional days off per year
Work from (almost) anywhere - up to 20 days per year
Health insurance
Free gym, yoga, and pilates classes, plus discounted in-office massages
24/7 mental health support for you and your family
Global mentoring program
Unlimited access to e-learning platforms
Modern, comfortable office environment with fresh fruit, snacks, and weekly Fika breaks