Client Services, Supervisor

Client Service Level Management 

• Maintain effective communication with clients’ service providers and vendors, including regular check-ins, progress tracking, and issue escalation as required.
• Coordinate the establishment and management of SLAs, and collaborate with relevant departments to produce and circulate KPI reports and associated action plans.
• Support the resolution of client queries and service issues by coordinating investigations, providing timely updates, and identifying operational risks for remediation.
• Coordinate client visits, including scheduling, agenda preparation, and confirmation of attendees and logistics.

Sales / Client Integration

• Initiate client onboarding and ensure completion and submission of required onboarding documentation and forms in accordance with internal procedures and regulatory requirements.
• Prepare Client Service decks and supporting materials for new client pitches, ensuring accuracy, consistency, and alignment to the proposed service model.
• Liaise with Citco operations teams to obtain and validate required data inputs for the preparation of fee proposals.
• Maintain a strong working knowledge of Citco’s full-service offering to support client discussions and effective internal coordination.

• Strong written and verbal communication skills.
• Project management skills with attention to detail and proven ability to multi-task.
• Proficiency in Microsoft Office tools.
• You are proactive, highly organised and have exceptional communication skills.
• You have experience working with large, complex client relationships.
• You are a strong, independent, critical thinker.
• You are a team player striving for efficient collaboration
• You are positive, accountable, and demonstrate a continuous improvement mindset.

Your well-being is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 

We embrace diversity, prioritizing the hiring of people from diverse backgrounds. Our inclusive culture is a source of pride and strength, fostering innovation and mutual respect.

Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.