CLIENT SUPPORT SPECIALIST

As a Client Support Specialist you will be the primary liaison between our global customers and our 24/7 technical support in a goal driven environment. You will assist customers by answering and directing incoming phone calls, opening cases when needed, and directing registered cases. Your primary focus will be on providing customer service by performing question/problem diagnosis in order to transfer call/case to appropriate technical support group as well as resolving our customers issues whenever possible.

Essential Duties and Responsibilities:
Handle a high volume of client support requests via phone, email and web
Understand our customer needs, expectations and assist them to achieve resolution
Review support cases for technical and troubleshooting accuracy

College degree in Computer Science/IT related field or an equivalent combination of education and work experience
Proficient written/spoken English is a must, fluent French or Polish is a strong plus
Ability to work late night shifts
Help Desk experience, level 1 troubleshooting experience in a support center highly preferred

Employee benefits: health insurance, referral bonus
Office Happy Hours and company’s outings
Fully stocked kitchen with snacks and beverage options
Apple equipment
824 EUR base net salary for the first 3 months and a bonus for the night shifts

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