Job Description

The Commercial Operations Associate provides internal and customer-facing support across key commercial operational activities, including revenue recognition, billing and invoicing, and regulatory compliance

Support Sales teams with post-handover operational activities, enabling them to focus on client relationship management and business development.
Manage mandates from handover through billing, ensuring timely process execution and a seamless client experience.
Deliver premium customer service by responding to issuer inquiries and interacting with clients regarding billing, invoicing, VAT, and other operational matters.
Partner with Sales, Global Middle Office, Pricing, Billing, and Collections to resolve Unbilled revenue, aged Accounts Receivable, and other commercial operational issues.
Collaborate with Legal and other internal stakeholders to address post-handover documentation and client requirements.
Prepare and maintain operational reports and commercial data to support decision-making, performance monitoring, and issue resolution.
Identify opportunities to improve processes, Salesforce data quality, operational efficiency, and the overall customer experience, including the use of AI tools and automation solutions where appropriate.
Build strong relationships with cross-functional stakeholders and contribute to regulatory compliance, risk management, and process improvement initiatives.
Actively contribute to special projects, ad hoc initiatives, and continuous improvement efforts.
Contribute to risk management and process control activities to ensure compliance with internal policies, regulatory requirements, and operational standards.

Requirements

Strong analytical and problem-solving skills
Excellent attention to detail and commitment to accuracy
Advanced technical proficiency, including Microsoft Office applications, with an understanding and interest in leveraging AI tools (PowerBI, Power Automate) to improve efficiency and processes
Effective written, verbal, and interpersonal communication skills
Highly organized, with strong time management and multitasking abilities
Collaborative team player with the ability to build effective working relationships
Self-motivated, accountable, and able to work independently with minimal supervision
Fluency in spoken and written English is essential and fluency in an additional language is preferred (French, German, Spanish, Russian, Arabic)
Basic understanding of capital markets, ratings, and the legal, regulatory, and compliance environment relevant to Moody's business within EMEA
Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Minimum of Undergraduate / First Level degree (or equivalent)