Commercial Operations Associate

The Commercial Operations Associate provides internal and customer-facing support across key commercial operational activities, including revenue recognition, billing and invoicing, and regulatory compliance

• Support Sales teams with post-handover operational activities, enabling them to focus on client relationship management and business development.
• Manage mandates from handover through billing, ensuring timely process execution and a seamless client experience.
• Deliver premium customer service by responding to issuer inquiries and interacting with clients regarding billing, invoicing, VAT, and other operational matters.
• Partner with Sales, Global Middle Office, Pricing, Billing, and Collections to resolve Unbilled revenue, aged Accounts Receivable, and other commercial operational issues.
• Collaborate with Legal and other internal stakeholders to address post-handover documentation and client requirements.
• Prepare and maintain operational reports and commercial data to support decision-making, performance monitoring, and issue resolution.
• Identify opportunities to improve processes, Salesforce data quality, operational efficiency, and the overall customer experience, including the use of AI tools and automation solutions where appropriate.
• Build strong relationships with cross-functional stakeholders and contribute to regulatory compliance, risk management, and process improvement initiatives.
• Actively contribute to special projects, ad hoc initiatives, and continuous improvement efforts.
• Contribute to risk management and process control activities to ensure compliance with internal policies, regulatory requirements, and operational standards.

• Strong analytical and problem-solving skills
• Excellent attention to detail and commitment to accuracy
• Advanced technical proficiency, including Microsoft Office applications, with an understanding and interest in leveraging AI tools (PowerBI, Power Automate) to improve efficiency and processes
• Effective written, verbal, and interpersonal communication skills
• Highly organized, with strong time management and multitasking abilities
• Collaborative team player with the ability to build effective working relationships
• Self-motivated, accountable, and able to work independently with minimal supervision
• Fluency in spoken and written English is essential and fluency in an additional language is preferred (French, German, Spanish, Russian, Arabic)
• Basic understanding of capital markets, ratings, and the legal, regulatory, and compliance environment relevant to Moody's business within EMEA
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
• Minimum of Undergraduate / First Level degree (or equivalent)

• Medical, Personal Accident, Life Insurance and Time Off