Job Description

Vinted Marketplace is Europe's largest online C2C marketplace for second-hand fashion. With millions of registered members across 20+ markets in Europe and North America, we, as a community, aim to make second-hand the preferred choice worldwide. It’s a place where members can buy and sell second-hand items - from clothes to pet care - thereby extending their lifecycle!

Are you passionate about sustainability and have an eagle eye for detail? Do you thrive in a dynamic, fast-paced environment? If so, we have an exciting opportunity for you!

Join our team as a Content & Appeals Specialist in Trust & Safety Operations within the Scaled Moderation stream, where you'll play a crucial role in maintaining a safe, clean, and reliable catalogue for our community. Your focus will be on moderating listings across the fashion, lifestyle, and electronics categories, ensuring content integrity and platform safety. You'll be at the forefront of content moderation, leveraging your keen attention to detail and passion for sustainability to uphold our quality standards. This position offers you the opportunity to make a meaningful impact by efficiently managing content at scale and contributing to a trusted online marketplace.

This role will commence on 31st August 2026 with a 5-week intensive training, for which you must be available throughout the training weeks.

Review and assess large volumes of flagged content, making swift, accurate, and policy-aligned decisions to ensure a safe and reliable platform.
Conduct second-level evaluations of user appeals and complex cases, maintaining a professional, empathetic, and unbiased approach.
Screen and assess potentially risky content and system-generated reports with high attention to detail.
Shift between tasks as needed and thrive in a fast-paced, continuously evolving environment.
Manage tasks efficiently in a fast-paced environment, adhering to a shift-based schedule. Including a night shift anytime between 10pm - 6am.
Contribute to the team's success by focusing on high-quality solutions and adapting to new challenges.
Stay updated with industry trends and engage in development opportunities to enhance expertise in trust and safety.
Engage in continuous learning and professional growth within trust and safety, with opportunities to develop specializations over time.

Requirements

Detail-oriented with strong time management skills; consistently deliver accurate, high-quality work.
Communicate clearly in English (B2+), both written and spoken.
Independent, adaptable, and resilient; comfortable with shift work and changing priorities in a fast-paced environment.
Team player who collaborates well with others and is open to learning from more experienced colleagues.
Open to feedback and committed to continuous learning and improvement.
Interested in trends in fashion, lifestyle, and electronics, with a strong focus on brand verification.
Contribute positively to the team by being accountable, solving problems, and sharing feedback to improve tools and processes.

Nice to have

May have or be developing expertise in areas like counterfeit detection, electronics, or account moderation - customer support experience is a strong plus.

Company offers

The opportunity to benefit from our share options programme
25 working days of holiday
Access to all the tools & tech needed for work
Home office support: we provide IT workstation equipment and a personal budget of up to 540 for home workplace furniture
Private health insurance
Mental and emotional health support through the Mindletic app
Frequent team-building events
A personal monthly budget for shopping on Vinted
The opportunity to spend up to 90 days per year - 21 of which can be spent working outside of the EU - on workation
A dog-friendly office
In Vilnius office: Gym & in-house meals at friendly prices
In Kaunas office: a monthly lunch allowance, and a once-a-week provided in-house lunch and breakfast