Credit Control & Collections Specialist (Spanish)

About the job
The Credit & Collections Specialist ensures timely customer payments, manages credit risk, and supports the Order-to-Cash (O2C) process through credit assessments, collection activities, and cross-functional collaboration. The role is key to maintaining healthy cash flow and minimizing bad debt risk.
Job description
• • Perform credit limit assessments, including credit checks and insurance requests.
• Analyze and release orders in line with credit policies.
• Ensure compliance with internal controls and approval procedures.
• Manage credit control mailbox and respond to internal & external inquiries.
• Execute dunning processes (emails, calls, follow-ups) to ensure timely collections.
• Propose payment plans in cooperation with FBP and Sales.
• Collaborate with Sales, Finance, and Customer Service to resolve disputes.
• Prepare overdue reports and manage escalations to Credit Insurance.
• Monitor doubtful debts and coordinate with insurance or external collection agencies.

• Previous experience in a finance-related field (e.g. credit control, accounts receivable, accounting, or collections).
• Excellent written & spoken communication including negotiation skills.
• Ability to work with ERP systems and semi-automated collection tools.
• Detail-oriented with strong organizational skills.
• Fluent in English and Spanish

• Career advancement opportunities in a global company.
• Comprehensive health and occupational accident insurance.
• Flexibility with workation days and international travel.
• Private health insurance.