Customer Experience Associate II

WHAT YOU'LL BE DOING

This role is for customer support only so we'll never ask you to cold call and there's no selling either.
- Provide customer support via Phone, Chat and Email, Social Media for Android apps and hardware
- Be truly awesome with customers and help us deliver outstanding customer
- Become a knowledge expert by using internal systems and training to stay up to date with the latest information
- Identify and report emerging trends and customer issues to senior staff

If you have experience in Customer Service and speak the Russian and English language we want you to be part of a Customer Care Operation that supports millions of customers worldwide. You will be helping customers who need support with mobile/desktop, payments, hardware, cloud storage, accounts, and other end user issues. Experience with Android and iOS is desirable but we provide comprehensive tools and training so you can focus on providing world class service.

Successful applicants must be entitled to work in the UK in order to commence employment

HOW WE MAKE CONDUENT AN AMAZING PLACE TO WORK
- Open plan offices with a fun and friendly atmosphere
- Supportive, opportunity driven company-culture
- Break-out spaces and games room
- Social events, out-of-office groups, clubs and activities
- Incentives and spot prizes including red-letter days and international trips
- Language sharing opportunities
- Career development - 95% of senior roles are recruited internally

- 12 months fixed term contract leading to permanent contract (Flexible employment terms are available)
- Full-time employment, guaranteed 37.5 hours per week
- Performance based bonus
- 28 days paid holiday per annum inclusive of bank holidays.
- Annual holiday increasing with years of service
- Relocation expenses reimbursement (terms and conditions apply)
- Access to comprehensive learning, training and development and much more.

THE LOCATION
- Bournemouth and Poole is one of the fastest growing digital economies in the UK and has 7 miles of golden sands too!
- Just 2 hours from London and accessible via train, coach and plane
- Our office is based between Bournemouth and Poole, near to the University and can be reached via a bus service that runs frequently with stops right outside the office!


Closing

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