Customer Retention Manager · Email Marketing · Junior-Mid

The world’s most advanced VPN, and a whole lot more.

If you’re a curious problem-solver who carves their own path, join the team behind Threat Protection Pro, the NordLynx protocol, and the fastest VPN on the planet—tools that put privacy, security, and control back in people’s hands.

Your impact? Helping millions take back control of their online security, privacy, and data.

Main Responsibilities

• Generate insights and data-driven ideas for customer loyalty and retention.
• Prepare and execute marketing communication plans for existing users: sales promotion activities, brand and product communication.
• Create briefs and initiate tasks for content and design teams to produce high-performing marketing communications for customers.
• Perform day-to-day email and in-app notification marketing activities, including user communication building, testing, and improvement.
• Track and report key metrics while suggesting ideas for improvement.
• Cross-team collaboration: Partner with product, legal, reputation, and other marketing teams to align lifecycle communications with business goals.

• Experience in product marketing, customer loyalty, retention, customer experience, value management, or similar role.
• Higher education background in marketing, international business, communication, consumer psychology, or user behavior.
• Experience in planning and executing initiatives across onboarding, activation & engagement, cross-sell, and retention.
• Hands-on experience with direct marketing channels including email, push, and in-app notifications.
• Experience in working with user segments and target groups to optimize communication effectiveness.
• Proactivity, ability to adapt and work in a fast-paced environment, while tackling complex tasks.
• Effective communications with colleagues and senior leaders.
• Fluency in English.

• Sharpen your edge Growth is built into how we work. Extensive online and in-person training programs, access to platforms like Coursera and Skillshare, a mentorship program, and internal career moves when you’re ready for something new — your development has no ceiling here.
• Take the time you need Rest isn’t a reward — it’s part of the deal. Enjoy extra vacation days that grow with your time here, plus additional days off for sick leave, special occasions, and parenting.
• Get premium healthcare Your health shouldn’t be something you worry about. We provide premium private health insurance so you have peace of mind and fast access to care whenever you need it. Available in Lithuania and Poland.
• Protect your peace A peaceful mind isn’t a luxury — it’s the foundation. We provide free subscriptions to top-rated Calm and Headspace apps, offer resilience and mindfulness trainings, and run dedicated mental health events.
• Own your fitness Feeling good shapes how you work, think, and create. That’s why we offer in-house gyms, Multisport and Urban Sport cards, and online workouts. Need something tailored? Our Physical Well-Being experts are here with group mobility sessions, fitness guidance, and one-on-one consultations.
• Pack your bags for workation Picture this: the entire company flies out abroad. The days are packed with workshops, activities, concerts, and real time together. It’s legendary. If you’ve heard stories, they’re probably true.
• Work from anywhere New surroundings spark new thinking. When you need a reset, switch location and work from wherever keeps you sharp, creative, and in the zone.
• Celebrate your milestones The moments that make life special shouldn’t pass quietly. Birthdays, work anniversaries, weddings, new family members — each is marked with a special gift.
• Parent with ease When you’re a parent, the juggle is real. To make it smoother, we organize summer camps for the little ones and offer flexibility that lets you show up both for your family and your team.
• Join the party It never gets boring here. Get ready for team buildings that bring people closer, year-round company events that are equal parts educational and energizing, and the highlights everyone waits for — our iconic summer and winter celebrations.
• Unlock Cyber City Whether Vilnius-based or visiting from remote, our Vilnius HQ is fully yours to enjoy. Need focus? Silent room. Need energy? Open gyms. Need a break? Game room, music room, coffee bar. It’s a modern workspace built with your comfort in mind.