2025-01-23 11:16:08
Customer Service Expert (French speaking)

Customer Service Expert (French speaking)

Alliance for Recruitment
2332 - 3498 €/m Gross
Siųsti CV

Job Description

  • Understand customer business cycle and ensure all activities are in alignment with BU/ market needs/ Service Level Agreements (SLA)                 
  • Building customer relationships through communication and efficient order processing                    
  • Strong problem solving skills through implementing solutions and analyzing/assessing risks customers and/or stakeholders                    
  • Building positive collaboration with Yara internal stakeholders: plants, procurement and others        
  • Responsibly follow up on daily tasks with ability to priorities and assess urgent vs important   
  • Actively supporting the team with order and delivery processing to ensure collaboration and improved efficiency  
  • Active collaboration with team members to produce and implement continuous improvement ideas for operational efficiency and increased customer satisfaction                     
  • Knowledge sharing by providing trainings as well as learning new flows to ensure knowledge and expertise for back ups within the team in order to sustain operational business continuity   
  • Diligently follow up on complaints using appropriate tools                    
  • Proactive approach to take on additional ad hoc tasks to ensure the continuity of operations in the team related processes by registering and implementing improvement ideas                    
  • Be a role model of Yara’s culture where health, environment, safety and quality are top priorities    

Requirements

  • Fluent in English and French languages                   
  • Expert knowledge of French market and logistics
  • Minimum 2 years of operational experience in handling ordering flows of local businesses
  • Customer service centric approach with proven track record of implementing improvements to optimize order processing or improving customer experience                   
  • Excellent communication skills and trusted team player                 
  • Continuous improvement mindset striving for quality and efficiency                     
  • Proactive and self-driven with a solution-oriented mindset                 
  • Excellent problem solving and stakeholder management skills                         
  • Eligible to work in Lithuania (the position is based in Lithuania)       

Company offers

  • Personal and professional development
  • Career opportunities, including subject matter experts, leading or global virtual roles
  • Social wellbeing-oriented package
  • Hybrid working model with home office allowance (10 days per month working from the office)
  • Modern and eco-friendly office environment 
  • Scandinavian culture supporting continuous improvement mindset
  • People oriented environment and strong company values (Accountability, Ambition, Collaboration and Curiosity)
  • Much more benefits are waiting for you from the day one
Siųsti CV