Customer Service & Operations Coordinator (m/f/d)

 Helm Crop Solutions is currently building up its strategy and organization. To embrace our promising and innovative future, in the fertilizers part of Crop Solutions, we are looking for a collaborator to take the position of Customer Service and operation for Lithuania. We are offering a dynamic and motivating environment, where we all collaborate, to make the business grow and share our knowledge. You should be eager to deal with figures, stock monitoring and invoicing. Additionally, you will be in constant contact with the sales' manager, the CSO and the credit department in Hamburg.

Your task

• You will ensure a smooth execution of inbound imports by aligning with the legal framework of purchase contracts, suppliers, chartering (if applicable), and procurement managers.
• Moreover, you will facilitate the seamless execution of outbound distribution in accordance with the legal framework of sales contracts, customers, chartering (if applicable), and sales managers.
• Furthermore, you will anticipate and process the necessary steps for customs clearance to ensure compliance and efficiency.
• Additionally, you will coordinate operational interactions between the procurement and sales departments, suppliers, customers, logistics service providers, warehouses, and chartering teams.
• Besides that, you will provide top-tier service to suppliers and final customers regarding deliveries, documentation processing, anticipation, reporting, after-sales and after-purchases support, and issue resolution.
• (You will be responsible for overseeing deliveries to Baltic countries, specifically for the LT and CAN regions, ensuring efficient logistics operations and full compliance with relevant regulations.)
• Notably, you will monitor stock levels to ensure accurate figures for commercial teams, customers, and controlling departments.
• On top of that, you will track targeted costs and provide timely advice whenever deviations occur.
• Equally important, you will understand and process currency hedging operations to minimize financial risk.
• Furthermore, you will issue invoices, credit and debit memos, and SPOs (when applicable) to facilitate month-end and year-end closings.
• In addition, you will follow up on external claims and assist in the preparation of insurance claims.
• You will manage order processes and transport tracking, including vessel nominations, positions, truck and barge coordination, and container bookings in Europe and Asia.
• Additionally, you will update and process business transactions within the respective ERP systems (RCC, SAP, or TM).
• Above all, you will comply with both internal and external regulations, including ARIS, Helm principles, quality standards, dangerous goods handling, customs, tax requirements, and Incoterms.

• You possess an apprenticeship in commerce, an international trade diploma, or an equivalent qualification, demonstrating a strong foundation in business and trade operations.
• You hold a diploma in logistics or business operations, or have completed equivalent training, equipping you with the expertise needed for efficient workflow management.
• You should have a minimum of 1-3 years of experience in a relevant field, demonstrating strong expertise in logistics, supply chain management, or related operations.
• You are generally passionate about supply chain and logistics and can handle the monitoring of vessels/containers and the shipping supply chain.
• You can deal with dangerous goods, foreign trade regulations, Incoterms, and tax regulations, ensuring compliance and efficiency in all related processes.
• You are driven by curiosity, hence you question situations and challenge the processes, but can act as a solution provider with and open-minded spirit at the same time.
• You are proficient in common IT applications such as the MS Office package, SAP and Salesforce.
• You are an excellent team player and can be characterized by a great level of collaboration.
• In addition, you are fluent in English both written and spoken.

Join a growing team with an opportunity to develop and share your skills in a multi- cultural environment! We are looking forward to getting to know you and your motivation to be part of our adventure!