Customer Service Representative, German Speaker

The Inside Operations (Germany) team is part of the broader GBS Lithuania Inside Operations group within Dexcom’s Global Business Services (GBS) Centre, primarily supporting the EMEA region. Our team is dedicated to helping patients and their families access Dexcom’s continuous glucose monitoring (CGM) products. As an Inside Operations Representative (German Language), you play a vital role by managing key administrative tasks that ensure a smooth and supportive experience for our patients. Your attention to detail and efficiency bring comfort to those relying on Dexcom’s technology. Working in a dynamic and collaborative environment, you will facilitate the reimbursement authorisation process, prepare and submit documentation required by German health insurance providers and medical authorities. Where you come in:

• You will handle various administrative tasks, including estimating product supply costs for health

insurance companies based on patient prescriptions.

• You will coordinate the onboarding process for new patients according to medical authority guidelines and

company standards, ensuring a personalized approach.

• You will communicate with health insurance companies, physicians, and patients via phone and email to

troubleshoot and resolve issues related to prescriptions, reimbursements, and onboarding, and

document all communications in the company’s internal systems.

• You will support different business lines based on needs and resources in alignment with company

priorities, and perform additional duties as required by the department.

• You are proficient in German and English, with a minimum B2 level in both languages.

• You have strong verbal and written communication skills.

• You have excellent organizational skills and a sharp attention to detail.

• You bring a strong ability to collaborate with others and drive results.

• You demonstrate problem-solving skills by working independently and in cooperation with other teams.

• You have working knowledge of Microsoft Word, Excel, Outlook, and Teams.

• You are able to interpret reports and follow documentation such as procedure manuals, operating

instructions, and safety rules.

• Your previous experience in Operations or Customer Support would be considered a plus.

• A comprehensive onboarding and training on the job.

• Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different

nationalities.

• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office

space.

• 5 additional vacation days, with potential for more for parents, students, and other cases with approval.

• Opportunity to work from other countries for up to 30 days per year.

• Health Insurance including reduced premiums available for dependents.

• Life and Accident insurance coverage.

• 3rd Pillar Private Pension plan.

• Health and Wellness programs, including access to online coaching and therapy sessions

• Fertility, Family forming, Menopause and Men’s health support services.

• Regular team-building events that foster collaboration and connection.

• Best-in-class training and career development programs.

• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.

• Access to a fitness tracking app with rewards for staying active