2025-01-23 11:16:08
Customer Service Representative, German Speaker

Customer Service Representative, German Speaker

Alliance for Recruitment
1643 - 2330 €/m Gross
Siųsti CV

Job Description

  • Manage administrative tasks related to patient onboarding, reimbursement authorisation, and documentation processing.
  • Communicate with health insurance companies, physicians, and patients to resolve issues and ensure smooth workflows.
  • Create and maintain accurate customer data records in CRM systems, ensuring compliance with internal and external standards.
  • Validate and process customer-related documentation, such as prescriptions and training confirmations, with precision and confidentiality.
  • Monitor and update order statuses, shipment details, and invoicing information to maintain timely and accurate processing.
  • Collaborate with internal teams to verify information, troubleshoot issues, and support other business lines as needed.

Requirements

  • You are proficient in German and English, with a minimum B2 level in both languages.
  • You have strong verbal and written communication skills.
  • You have excellent organizational skills and a sharp attention to detail.
  • You bring a strong ability to collaborate with others and drive results.
  • You demonstrate problem-solving skills by working independently and in cooperation with other teams.
  • You have working knowledge of Microsoft Word, Excel, Outlook, and Teams.
  • You are able to interpret reports and follow documentation such as procedure manuals, operating instructions, and safety rules.
  • You have previous experience in Operations, Customer Support, or Data Management, which is considered a plus.

Company offers

  • A comprehensive onboarding and training on the job.
  • Opportunity to work in a diverse and inclusive environment with colleagues representing 45 different nationalities.
  • Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
  • 5 additional vacation days, with potential for more for parents, students, and other cases with approval.
  • Opportunity to work from other countries for up to 30 days per year.
  • Health Insurance including reduced premiums available for dependents.
  • Life and Accident insurance coverage.
  • 3rd Pillar Private Pension plan.
  • Health and Wellness programs, including access to online coaching and therapy sessions
  • Fertility, Family forming, Menopause and Men’s health support services.
  • Regular team-building events that foster collaboration and connection.
  • Best-in-class training and career development programs.
  • Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
  • Access to a fitness tracking app with rewards for staying active.
  • Free parking space at the city center office location.
Siųsti CV