Customer Service Representative in English

We are a global community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. And we want you to join us!

Join us as a Customer Service Representative!

• Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:
• Represent international airlines and experience the mood of traveling with us;
• Be the first contact via phone and email after passengers lose their luggage;
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues!

• Great English skills (at least C1 level or higher);
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

• Start working from January 8th from Kaunas office and choose the best workload for you - full-time, 0.8, 0.75, 0.6 or 0.5;
• Opportunity to choose work type: office or hybrid (the requirement is to work from the office for at least two days a week);
• Various work schedule: department works I-VII, 10:00- 22:00;
• 1-week training course that will introduce you to the specifics of the job in Kaunas office from 09:00 - 17:30;
• Career opportunities: 90% of our managers and leaders started their careers as customer service specialists;
• Performance and referral bonuses;
• Continuous development through our internal learning platforms and external training;
• Corporate, sport and social responsibility events;
• Perks.lt discounts;
• Salary - 949-1039 Eur (Gross)

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are objective in our recruitment process, so we use standardized testing to get to know you better. Look for tests in your email after applying.