Customer Service Representative in Latvian (M/F/D)

We're looking for a Latvian-speaking Customer Service Specialist to join Transcom – a global community of customer experience experts! At Transcom, we're curious, driven, and passionate about delivering outstanding service for the world's most beloved brands. If you're eager to grow, learn, and take your career to the next level – apply to express your interest, and we'll be in touch if there's a suitable match!

• Start working full-time from November 16th;
• Opportunity to choose work type: hybrid or office (R.Kalantos st. 32, Kaunas, Lithuania);
• 2 weeks of paid training, followed by 2 weeks of nesting to help you fully prepare for your role;
• Diverse schedule, department working hours I - V, 8:00 to 20:00;
• Endless career growth opportunities – 90% of our team leaders and managers started in customer service;
• Continuous development through our internal learning platforms or external training;
• Corporate, sport and social responsibility events;
• Free coffee, fruit days and relaxation areas where you can unwind during breaks;
• Internal competitions with various prizes – company merchandise, gift vouchers;
• Access to the perks.lt platform;
• Salary: €1,703 gross/month after training, based on 167 working hours per month (€10.20/hour gross). The hourly rate during the 2-week training period is €8.50 gross.

As a Customer Service Representative, you will support customers and contribute to a positive customer experience in the medical field. In this role, you will communicate with customers by phone and in writing, respond to inquiries, and process requests.

• Latvian (C1 level required) and English (B2 level or higher);
• Strong verbal and written communication and interpersonal skills, such as empathy and listening;
• Ability to quickly absorb information, adapt and respond to change;
• Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support.

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

Once you submit your application, you will receive a test by email that you will need to complete to proceed with the recruitment process. Candidates who successfully pass the test will be invited to an interview with our recruitment specialists, followed by a final meeting with the Team Leader, where the role, responsibilities, and company operations will be discussed.