Customer Service Representative in Polish

Is helping others in your nature? We are looking for a Polish-speaking colleague with a problem-solving mindset to join a community of customer experience experts. All nimble, curious, driven, lifelong learners and all committed to the world's best-loved brands. Would you like to be one of us? Apply now and start something brilliant with Transcom!  

• Start working and choose the best workload for you - full-time, 0.8, 0.75 or 0.6;
• 2-week training course from 9:00 to 17:30, Monday to Friday, that will introduce you to the specifics of the job;
• Opportunity to choose work type: remote, office or hybrid;
• Flexible working hours: Monday to Sunday, 8:00 – 22:00;
• An international and inclusive environment where you’ll feel supported, encouraged, and welcomed from day one;
• Unlimited growth opportunities: 90% of our company leaders started their careers as customer service specialists;
• Performance and referral bonuses;
• Continuous development through our internal learning platforms and external training;
• Corporate, sport and social responsibility events;
• Internal competitions with various prizes – from company merchandise to gift vouchers;
• Perks.lt discounts;
• Salary: 1200–1353 EUR gross per month for full-time work.

Be on the front line of support for clients and deliver impactful work on a company level. In this role, you will:

• Handle incoming calls, providing technical guidance and support for customers, including advice on product or service usage;
• Respond to customer queries in a timely and accurate way
• Contribute to the project's success, propose improvements, share knowledge and learn together with your colleagues!

• Fluent in Polish (native) and proficient in English (B2 level or above)
• Strong communication and interpersonal skills, such as empathy and listening
• Ability to quickly absorb information, adapt and respond to change
• Positive attitude and willingness to provide brilliant customer experience – you believe that customers deserve more than just support

What Life at Transcom is like!

At Transcom, we’re relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That’s just how we are at Transcom. Here we care and root for each other. You’re included, just as you are, from day one. And with the right mindset, there’s no end to how far we can go together.

We are objective in our recruitment process, so we use standardized testing to get to know you better. Look for tests in your email after applying.