Customer Service Representative (Italian-speaking)

As a Customer Service Representative (Italian-speaking) at Dexcom, you will become an expert in our CGM technology, which uses sensors to measure glucose levels in real time and send accurate readings to smart devices. Following comprehensive onboarding and training, you will contribute to creating a high-quality experience for each business customers and patients by assisting them with product order inquiries and providing post-purchase support.

• You will handle incoming calls, make outbound calls, and respond to email requests promptly, ensuring all correspondence is clearly documented in our internal systems.
• You will provide guidance to Dexcom Patients and Partners regarding product offerings and orders.
• You will be addressing and resolving issues related to inquiries and concerns from Dexcom patients and partners.
• You will support different business lines according to the company's strategic priorities and available resources. Additionally, you will perform other duties as required by the department.

• You are fluent in English and Italian languages.
• You have strong verbal and written communication skills and excellent phone manner.
• You are customer-oriented and empathetic, with the ability to listen and assist business customers and patients with their inquiries.
• Your excellent problem-solving skills will be used in working independently as well as in cooperation with other teams.
• You have strong ability to collaborate and drive results.
• You can interpret reports and follow documentation such as procedure manuals, operating instructions, and safety rules.
• You have working knowledge of Microsoft Word, Excel, Outlook and Teams.

Nice to have

• Your previous experience in Operations or Customer Support area is a plus.

• A comprehensive onboarding and training on the job.
• Opportunity to work in a diverse and inclusive environment withcolleaguesrepresenting45different nationalities.
• Hybrid working model, offering the flexibility to work both remotely and in a modern, well-equipped office space.
• 5additionalvacationdays, with potential for more for parents, students, and other cases with approval.
• Opportunity to work from other countries for up to 30 days per year.
• Health Insurance including reduced premiums available for dependents.
• Life and Accident insurance coverage.
• 3rd Pillar Private Pension plan.
• Health and Wellness programs, including access to online coaching and therapy sessions
• Fertility, Family forming, Menopause and Mens health support services.
• Regular team-building events that foster collaboration and connection.
• Best-in-class training and career development programs.
• Exclusive discounts on restaurants, spas, clothing, gyms, entertainment, and more.
• Access to a fitness tracking app with rewards for staying active.
• Free parking space at thecitycenterofficelocation.