Customer Service Representative

Providing high-quality customer service via phone and email, handling customer inquiries, complaints, refunds, and order-related issues.

• Minimum 1 year of customer service experience.
• Takes responsibility and demonstrates initiative.
• Comfortable managing customer complaints and difficult conversations over the phone.
• Confident phone communication skills and ability to build customer relationships.
• Willingness to proactively reach out to customers and continuously improve customer experience.
• Fluent English and Lithuanian languages are required + Finnish language is desired

Nice to have:

• Experience with an ERP system would be helpful. 
• Attention to detail and team player
• Ownership & proactiveness

•  A modern, central office space. 
• Permanent employment contract. 
• 25 days of annual leave increasing with seniority. 
• Special Leave allowance for doctor appointments. 
• Health insurance. 
• A wide range of training and development opportunities through our Mouser University. 
• Employee referral bonus program. 
• Complimentary fruit and beverages at the workplace. 
• Regular staff events.