Customer Service Specialist (Fluent English)

Position Summary:

Customer Service Specialist will make outgoing calls to patients who receive physician services, conduct a survey, and submit the survey results through the online survey collection software.

Responsibilities

 Place calls to patients seen by physicians.
 Collect information from patients regarding services received.
 Complete various projects as assigned by management.
 Assist with processing in departments other than patient satisfaction calls as directed by management.
 Communicate trends and opportunities for improvement to management.
 Ensure compliance with all company confidentiality policies including patient information, client information and team member information encountered while performing job duties.
 Understand, support, enforce and comply with company policies, procedures and Standards of Business Ethics and Conduct.
 Display a positive attitude as well as professional, polite, considerate and courteous conduct and treatment of others in the course of duties.
Skill

Skill and Competence Requirements

 Bilingual Lithuanian and English.
 Strong English oral communication skills.
 Ability to work from 16:00-00:00 (evening shifts).
 Excellent listening and interpersonal skills, with the ability to remain calm when speaking with patients.
 Logical and efficient, with keen attention to detail.
 Highly self-motivated and directed.
 Experience working in a team-oriented, collaborative environment.
 Basic computer operating skills.
 Strong typing skills.