Customer Service Specialist

Job Description

Providing high quality customer service to Neste Lietuva customers by e-channels, phone
Administrative tasks (customer data management in CRM programs, documentation management, reporting and other similar tasks related to customer service process)
Customer claim handling
Cooperation with subcontracts, related to the customer service process

Requirements

1+ years experience in customer service operations (e.g. in banking, telecommunications, e-commerce or a similar fast-paced industry)
Excellent oral and written communication skills in Lithuanian language
Basic English language skills
Computer skills - ability to work with databases and digital processes
Proactive, can-do attitude and results-oriented mindset
Well organized individual contributor as well as supportive team player with great time management skills.