Job Description

Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.

Leading, coaching, training, and motivating your team.
Oversee day-to-day operations.
Ensure team objectives are successfully achieved.
Review, monitor progress, and provide feedback regarding employee performance.
Conduct monthly one-on-one meetings.

Requirements

Experience in leading a team.
Expertise in supporting customers and building a flawless customer experience.
Leading by example.
Great communication, leadership & change management capabilities.
Proactivity & doer's mindset.
Ability to work from 9:00 in the morning till 18:00 in the evening.
Fluency in English.
To be located in Vilnius.

Company offers

Smooth and a structured onboarding and mentorship to help you get started with confidence.
Office in a great location + option to work from home twice a week after probation.
Option to work from abroad for up to 30 days per year.
Health insurance + fitness perks to keep you active.
Daily snacks to keep you fueled, plus fresh bakeries every Friday.
Regular team-building events to connect with your colleagues.
Access to internal online courses, a library of books, and all the resources you need to reach your full potential.
Ability to grow within CyberCare and Tesonet.