2022-07-29 11:26:48

Customer Support Expert

CVMarket.lt klientas

Job Description

- Deliver professional and personalised support through support tickets and in person
- Carry out information sessions to ensure new drivers on the Uber platform are fully informed and are passionate about the opportunity
- Owning your personal metrics for customer support and performance
- Be passionate and knowledgeable when speaking about Uber products
- Going beyond mere problem solving to identify root causes and work with other members of the Uber team to make continuous improvements
- Representing the Uber brand professionally whilst celebrating your city's individuality


- Strong customer service skills to support and inspire new and existing partner-drivers to achieve their goals with Uber.
- Attentive customer support for our Riders
- Attention to Detail - You love searching for the needle in a haystack, ensuring you get the right information each time and achieving it in a timely manner.
- Energy and Enthusiasm - A passion for Uber and its technology and the energy to provide enthusiastic presentations and personalised support all day.
- Knowledge of Lithuanian, Russian and English is a key requirement

- Strong support background with a desire to be part of a cohesive team.
- Great communication skills and ability to interact with people from diverse backgrounds
- A calm temperament with negotiation and conflict resolution skills
- An interest in and passion for Uber.
- Ability to adapt and thrive in an environment of high growth and continual change.

- At least 1 year of work experience
- Experience in customer service roles is preferred
- Experience within a multi-national companies represent a big plus
- Solid verbal and written communication skills

Please submit your CV through this google form: http://t.uber.com/applyvilnius
NB! Only CV's submitted through this link are considered.