Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.
This isn't your typical support role. AI takes care of the simple stuff - you handle everything that matters: sharp troubleshooting, real problem-solving, and the kind of empathy no automation can replace.
This Role Is a Great Opportunity If You
Speak fluent English (C1 or native).
Available to work from our office in Vilnius.
Willing to work the night shift (22:00-06:30).
Can commit to 32 or 40 hours weekly.
What Makes You a Strong Match
Solid know-how of Windows/macOS and Android/iOS.
Ability to handle high volumes of technical information.
Having a customer-first approach combined with critical thinking.
What You’ll Do and Learn
Start with six working days of training to learn about VPNs and its software’s features, capabilities, and limitations.
Learn how to deliver clear solutions by methodically following our internal support procedures and documentation.
Provide live chat support for NordVPN, one of the world's leading VPN products. No phone calls!
Adapt to the customers needs and tackle a mix of challenges, from tricky VPN tunneling issues to simple billing inquiries.
Learn to prioritize, effectively managing 4-5 chats while delivering clear, high-quality support.
Take responsibility for your personal growth, by not only developing your own skills but also by helping new team members grow.
Nuoroda į skelbimą bus pridėta automatiškai žinutės pabaigoje.
