Customer support lead (fintech)

Role and main tasks:

• day to day IT and Reporting service of partners and merchants;
• settlement reports (learn from finance);
• answer / manage settlement related issues and questions (from finance to learn);
• incident management (IT questions);
• look up transaction incidents (IT questions);
• add new users to systems (operational);
• answer/management of technical related questions (IT);
• training for partners and merchant for usage of Partner portal (Sales/Operations).

• proven working experience as a Customer support lead/Customer service manager;
• working knowledge of customer service software, databases and tools;
• proficiency in English;
• awareness of industry’s latest technology trends and applications;
• ability to think strategically and to lead;
• advanced troubleshooting and multi-tasking skills.

• this is a great opportunity to further your career. With plenty of mentoring and training to set you up for success and lots of technology to learn and grow with;
• exceptional opportunity to work with famous card systems;
• truely friendly and cooperative working environment.