Customer Support Specialist - 2/2 schedule - Freelance Contract

Our Support team helps our users by answering their questions and solving issues that they have. We only support our users by e-mail, so there is no need to hang on the phone for the whole day!

We have two different schedules within our Support Team. This position follows a cycle of 2 active days and 2 days off, repeating continuously, including public holidays. Each active period lasts 11 hours.

_We are looking for an independent contractor (EU time zone) for a freelance contract._

You'll be responsible for:

• Responding to user requests about the app usage in a timely and accurate way via email,
• Escalating issues to the engineering team,
• Identifying and analyzing user needs to provide insights to the product team,
• Contributing to the projects that would help to improve our current Support processes.

Your targets will be:

• Achieving and maintaining high answering speed and support quality results.

Please note that this position is offered strictly on a freelance contractor basis, meaning you will not be eligible for any employee benefits, including but not limited to health insurance, paid leave, or other employment-related entitlements.

• Excellent command of English is a must
• Strong communication and problem-solving skills
• Patience and an ability to handle stress
• Love of modern technologies

Nice to have

• Knowledge of one more foreign language will be a plus