Job Description

We are seeking a dedicated and customer-oriented Customer Support Specialist to join our dynamic team. In this role, you will be responsible for providing exceptional support to our valued suppliers, ensuring smooth operations and resolving any issues that may arise.

This role is based in Ovoko Vilnius HQ and employees are expected to work onsite at least four days per week.

Respond to customer queries via phone and emails in a timely and accurate manner.
Identify customer needs and help them use specific features.
Update internal databases with information about technical issues and discussions with customers.
Follow up with customers to ensure their technical issues are resolved.
Contribute to continuously improving supplier support processes, identifying opportunities for efficiency and effectiveness.
Efficiently troubleshoot and resolve a wide range of supplier inquiries and issues, including order processing, payment processing, and inventory management.
Maintain clear and effective communication with suppliers, providing timely updates and solutions to their concerns.

Requirements

Fluent Polish (native/near-native) in speech and in writing and proficient English in speech and in writing.
Experience in customer support or a related field.
Strong multi-tasking abilities.
Strong attention to detail and accuracy.
Ability to work independently and as part of a team.
Excellent communication and problem-solving skills.
Proactive and results-oriented mindset.
Startup (all-hands-on-deck) approach.
Open mind and ability to quickly adapt.

Nice to have