2022-07-29 11:26:48

Customer support specialist

CVMarket.lt klientas

Job Description

As a member of the Simplex Support Team, you will be involved in supporting our customers and partners in one of the most dynamic and exciting industries on the planet. You will need to diagnose and resolve complex issues in a fast and professional manner, ensuring that they receive world-class service and a superb experience. You must have great interpersonal skills, a very strong service orientation, be thorough and detail oriented and be able to work under pressure. The position involves rotating shift work, including night and weekend shifts. Responsibilities: - Receive and quickly understand written support requests via email and online chat with end users and partners - Investigate the solution to the issue and compose a full response that satisfies the user/partners - Identify issues that require escalation and follow up on resolution - Cooperate with other colleagues within Simplex in launching new services - Constantly seek for opportunities to improve processes to work more efficiently


- You are fluent in written and spoken English
- You pick up new information and skills quickly, can work independently and have attention to detail.
- You have a high service orientation - you enjoy resolving customers’ issues and know how to deal with demanding customers.
- You’re able to work in a multitasking environment
- An advantage would be to have previous customer service and operations experience
- You're a team player and are comfortable in a dynamic and fast-growing environment