DANISH SPEAKING SERVICE DESK ANALYST - LEVEL 1

For servicing our various major Scandinavian clients from Vilnius, we are looking for language and IT professionals to offer top level customer support.
 Your primary task will be analysing incoming user level incidents on phone or through ticketing system. You will be solving incidents on the first call, or gathering and forwarding relevant information to resolvergroups with the required capabilities. You will also have other related tasks, and have a chance to expand your troubleshooting skills. In practice this will be when investigating causes for breakdown in IT services, supplemented with the possibility of expanding your theoretical knowledge by taking relevant certificates.

Education: Intermediate or better proficiency in Danish & English Preferred Experience in:

• Customer Service
• General IT
• Call handling
• Windows XP and 7
• Microsoft Office and Exchange
• Active Directory
• Citrix Environments

Personal characteristics and skills:

• Flexible and innovative
• Professional, courtieous and serviceminded
• Goal oriented
• Good communicator
• Responsible
• Good time management
• Being able to see other‘s perspective while keeping the big picture
• Timeliness

We are looking for motivated people with fantastic attitudes to work in our International Service Desk. We pride ourselves in our professional yet fun
environment and we have a flexible structure in the way we do business.

You will be responsible to provide technical IT services to 1000's of end users and customers in all areas of IT including working with Active Directory,
Exchange, remote desktop and Citrix Environments. We offer continuous education in all relevant areas of our business as well as a dynamic working
environment.

Please send your CV via email:

Thomas.Fredrik.Bergmann[eta]Atea.dk

Thomas Fredrik Bergmann
+370 65652064